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Economy and Marketing
The Marketing Phenomena of a Sluggish Economy (Article by Mr. Helmut G Flasch, CEO Doctor Relations Inc)   When business is not quite as good as expected or in other words there is a recession, a great executives start looking where their respective business could cut some costs. After long and arduous looking, they find that most costs can hardly be cut. After all we need to pay rent and cannot just move into smaller space, which initially would cost tremendous amount of money ...

Recall Program
RECALL PROGRAM   Recall is a subject every doctor has heard of and to some degree knows that it is important. Then why is it not working for so many doctors? Is the message bad?   With some doctors yes, but even the worst message could make you thousands of dollars every week! I repeat – even the worst message could make you thousands of dollars every week!   The reason is the same than with most other marketing programs – or for that matter with almost anything ...

Users Play Doctor Dot-com
With a full 80 percent of American Internet users searching for at least one of 16 health topics online, the activity is only slightly behind using e-mail (93 percent) and researching products (83 percent). The Pew Internet & American Life Project estimates that as of the end of 2002, roughly 93 million Americans were "health seekers" — Internet users who search online for information on health topics whether they are acting as consumers, caregivers, or e-patients — marking a ...

A Lesson from Picasso
A LESSON FROM PICASSO In many services–overnight delivery, dry cleaning, fast foods–the “product” of the service has become a commodity, and commodity pricing rules prevail: To the low–priced go to the spoils. But in millions of other services, pricing is not–so–simple matter of “What Will the Market Bear?” A lot, it often seems. A friend marvels at his older brother, who earns a million dollars a year telling companies like ...

Fallacy: Failure is Failure
FALLACY: FAILURE IS FAILURE Few phobias are more widespread than the fear of failure. But what is failure? Robert Townsend, who helped mastermind Avis’s dramatic turnaround in the 1960s, said two of every three decisions he made were wrong. America’s best pro basketball teams lose the basketball every three minutes without even getting up a shot. The legendary golfer Ben Hogan said that in eighteen holes, he usually hit only two or three balls exactly as he had ...


One Thing Most Experts Don't Know
ONE THING MOST EXPERTS DON’T KNOW Most companies in expert services–such as lawyers, doctors, and accountants–think that their clients are buying expertise.  But most prospects for these complex services cannot evaluate expertise; they cannot tell a really good tax return, a clever motion, or a perceptive diagnosis.  But they can tell if the relationship is good and if phone calls are returned.  Clients are experts at knowing if they feel ...

Fallacy - There'll Be a Perfect Time
There’ll Be a Perfect Time (The Bedrock Theory)     The too-typical planning effort can be illustrated by the fable of Bedrock Wheel company. Some Neanderthals were working on developing a wheel.  Design toiled on different concepts – oblongs, rounded rectangles, and so forth – while Planning was considering some market applications. Design finally created a prototype: a perfect circle.  Sales and marketing gushed.  They knew they had a unique product with a huge ...

Fallacy - Patience is a Virtue
DOCTOR RELATIONS INC BULLETIN September 25 2003   Excerpt from marketing guru Mr. Harry Beckwith’s book “Selling the Invisible”   Chapter: Fallacy: Patience Is A Virtue (The Shark Rule)   Most people believe that organizations work on the principle of inertia:  Organizations tend to stay as they are, either at rest or in motion. But it appears that organizations actually are subject to the law that governs sharks: if a shark does not move, it cannot ...

Business is in the Details
This is an excerpt from marketing guru Mr. Harry Beckwith’s book “Selling the Invisible” Chapter: Business is in the Details People who insist, “The companies in our industry are basically alike” must recognize a human trait. People feel a need to justify their decisions to themselves.  So they look for differences upon which to base their decision. What does this mean to a company in an industry of lookalikes? It means that ...


Fallacy - Patience is a Virtue
DOCTOR RELATIONS INC BULLETIN September 25 2003   Excerpt from marketing guru Mr. Harry Beckwith’s book “Selling the Invisible”   Chapter: Fallacy: Patience Is A Virtue (The Shark Rule)   Most people believe that organizations work on the principle of inertia:  Organizations tend to stay as they are, either at rest or in motion. But it appears that organizations actually are subject to the law that governs sharks: if a shark does not move, it cannot ...

Fallacy - Patience is a Virtue
DOCTOR RELATIONS INC BULLETIN September 25 2003   Excerpt from marketing guru Mr. Harry Beckwith’s book “Selling the Invisible”   Chapter: Fallacy: Patience Is A Virtue (The Shark Rule)   Most people believe that organizations work on the principle of inertia:  Organizations tend to stay as they are, either at rest or in motion. But it appears that organizations actually are subject to the law that governs sharks: if a shark does not move, it cannot ...

Fallacy - Patience is a Virtue
DOCTOR RELATIONS INC BULLETIN September 25 2003   Excerpt from marketing guru Mr. Harry Beckwith’s book “Selling the Invisible”   Chapter: Fallacy: Patience Is A Virtue (The Shark Rule)   Most people believe that organizations work on the principle of inertia:  Organizations tend to stay as they are, either at rest or in motion. But it appears that organizations actually are subject to the law that governs sharks: if a shark does not move, it cannot ...